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We
are sure you may have and will
have questions prior to, during
and after shopping online. We
have tried to compile these
common questions and provide
lucid answers so that you can
be confident about the value
we provide, process of returns
and refunds, taxes, shipping
charges and so many other questions.
Please browse the following
compilation and do not hesitate
to write to us and call us toll
free at
888 223
7998 if you have further
questions. Our customer service
representatives will be glad
to provide any additional information
that you may need.

What about State Sales
Taxes? Will I Pay Sales Taxes?
You will not pay sales taxes
on your purchases if you live
outside state of Texas. Texas
residents pay 8.25% sales tax.
International taxes such as
VAT may apply depending the
country of destination. See
below.
Read more...

Taxes and Shipping Charges
on International Orders
Depending upon your country
of origin, there may be additional
duty or VAT fees due. The purchaser
is responsible for any fees
that may be incurred. US Post
Office services are used to
ship to APO/FPO addresses.
Read more...

Where Do I Send my Check
or Money Order?
After you have submitted your
order successfully (and you
have generated a receipt), please
mail the check or money order
to the following address:...
Read more...
Did You Receive My Check
or Money Order?
You will receive an e-mail
notification as soon as we receive
your check or money order. If
you do not receive a notification
after 5 days of mailing, please
with the following information...
Read more...
When Will My Order Ship?
Your order will
ship immediately after the check
or money order has been received
and cleared our bank. There
is no bureaucratic processing
delay. Your mailed check or
money order goes directly to
the staff responsible for processing
payments...
Read more...
Do You Accept International
Checks or Money Orders?
We accept postal
money orders denominated in
U.S. Dollars and checks denominated
in U.S. Dollars and drawn on
a U.S. bank. Checks must also
have a valid nine-digit bank
routing number (ABA code) MICR-encoded
on the bottom of the check...
Read more...
How I Can Return My
Purchase? We accept
order returns within 30 days
from the date of purchase. We
guarantee the quality of our
products and your order will
come with a free authenticity
card. However, if you choose
to return your purchase, simply
return it for any reason for
a refund to the address given
below. Please see the return
requirements.
Pippin
Bass Company |
7304 Brecourt Manor Way
| Austin, TX 78739
| USA
We
will appreciate however, your
feedback on what you did not
like about your purchase or
any other reason for the return.
Customer feedback helps us improve
our service to you in the future.

Purchase Return Requirements:
Please note that in order to
maintain the quality of the
jewelry and process your return
promptly, we have proposed the
purchase return requirements.
We process returns quickly and
carefully. Please read them
prior to sending your returns...
Read more...

How Can I Get a Refund?
We process your returns promptly
just as you pay promptly. The
credit card account that you
have paid the original purchase
with will receive a credit (excluding
shipping, handling and insurance
charges). We process your returns
immediately upon receipts (usually
in a few hours), however your
credit card company may take
a day or two to display the
refund in your account. In all
other cases (such as certified
check), you will receive a check
from Pippin Bass. Our team works
hard to process your refund
quickly.

What If My Ring Size
Turns Out to be Different?
Do not worry! Just return the
purchase as above and let us
know what your correct ring
size is. We will ship the new
size as soon as possible. The
Return Requirements as below
and separate shipping charges
on the new shipment will apply.

How Can I Determine
My Ring Size?

We have made it easy with useful
and free advice and tools. We
have provided a free ring sizer
document, tips on how to use
it and additional information
with resources to help you determine
your correct ring size.
Click here to read more and
get a free ring sizer....
Read more...

What about Ring Engraving?
Can I Get a Custom Message Engraved
on my Wedding Rings?
Want
to have your wedding rings engraved
with a personal inscription,
but don't want the same old
thing such as your wedding date
or "I Love You"? No problem.
We offer beautiful engraving
message options for your wedding
rings to make the sweet memories
last forever. Just choose from
a wide variety of our standard
messages or create your own.
Start thinking about the inscription
early and add a sentimental
value to the symbol of a beautiful
memory of your lives...
Read more...

Beautiful Gift Certificates
We offer attractive gift certificates
in 5 denominations viz. $10,
$25, $50, $75 and $100. Each
certificate is designed thoughtfully
and will make a thoughtful gift.
The gift certificates are easy
to give and easy to use. Visit
our Gift
Center for additional
information.
Read more...

Attractive and Inexpensive
Gift Wrapping We
offer many attractive gift options
including beautiful packaging
for each design category and
also unique design and silver
crafts that will stand out as
the uncommon gifts that recipients
will be pleasantly surprised
with. Don't forget to provide
us a Gift Message. We offer
free gift cards with gift wrapping.
Read more about Gift Ideas and
see various Gift Packaging options
in our
Gift Center...
Read more...

What is My Birthstone?
There are various official birthstone
lists dating back to the 15th
century. Many jewelers have
differing lists of birthstones.
The Traditional Birthstone list
contains older birthstones and
is sometimes combined with the
modern birthstone list. These
stones reflect societal birthstone
traditions. The Mystical Birthstone
list is of Tibetan origin from
over a thousand years ago. The
Ayurvedic Birthstone list is
from Ayurvedic Indian Medicine
- a type of medicine used for
over a thousand years. Here
is a simple guide to birthstones
by month.

|
Month
|
Birthstone
|
Month
|
Birthstone
|
|
January
|
Garnet
|
July
|
Ruby
|
|
February
|
Amethyst
|
August
|
Peridot
|
|
March
|
Aquamarine
|
September
|
Sapphire
|
|
April
|
Diamond
|
October
|
Opal
|
|
May
|
Emerald
|
November
|
Topaz
|
|
June
|
Pearl
|
December
|
Turquoise
|
|