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Purchase Return Requirements, Jewelry FAQ, Frequently Asked Questions, Know Your Ring Size  Purchase Return Requirements

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Jewelry FAQ, Frequently Asked Questions

Purchase Return Requirements:
Please note that in order to maintain the quality of the jewelry and process your return promptly, we have proposed the following requirements:

  • The purchase must be returned in the original condition in which it was bought. It will be returned to you if it contains a damage or any variation from the original condition.

  • Please be sure to insure your parcel for a potential damage in shipping. You will be responsible for any damage in returning the shipment.

  • We will issue a net refund to your credit card on receipt of the purchase that meets all return requirements.

  • The refund will exclude the shipping, handling and insurance charges as shown on the invoice or reasonably incurred if your order was shipped free. The shipping, handling and insurance changes incurred to ship an order free will not exceed the shipping charges for the next step up of expedited shipping as shown during the check-out process. For example, if your parcel was shipped free by USPS First Class, the exclusion will not exceed charges for USPS Priority Mail.

  • A return can be made within 30 days of purchase only. Returns made after this period will be returned to you.

  • Any return not meeting the above requirements will be returned to you.

  • We will accept the return of unused or undamaged merchandise for a refund (less shipping and handling charges as explained above). For a refund, the merchandise must be returned within 30 days of receipt in original packaging with proof of purchase. The refund will exclude shipping, handling and insurance charges as explained above.

How I Can Return My Purchase?
We accept order returns within 30 days from the date of purchase. We guarantee the quality of our products and your order will come with a free authenticity card. However, if you choose to return your purchase, simply return it for any reason for a refund to the address given below. Please see the return requirements.

 

Pippin Bass Company   |   7304 Brecourt Manor Way   |   Austin, TX 78739   |   USA

 

We will appreciate however, your feedback on what you did not like about your purchase or any other reason for the return. Customer feedback helps us improve our service to you in the future.

How Can I Get a Refund?
We process your returns promptly just as you pay promptly. The credit card account that you have paid the original purchase with will receive a credit (excluding shipping, handling and insurance charges). We process your returns immediately upon receipts (usually in a few hours), however your credit card company may take a day or two to display the refund in your account. In all other cases (such as certified check), you will receive a check from Pippin Bass. Our team works hard to process your refund quickly.

What about State Sales Taxes? Will I Pay Sales Taxes?
You will not pay sales taxes on your purchases if you live outside state of Texas. Texas residents pay 8.25% sales tax. International taxes such as VAT may apply depending the country of destination. See below.

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Taxes and Shipping Charges on International Orders
Depending upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred. US Post Office services are used to ship to APO/FPO addresses.

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Where Do I Send my Check or Money Order?
After you have submitted your order successfully (and you have generated a receipt), please mail the check or money order to the following address:...

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Did You Receive My Check or Money Order?
You will receive an e-mail notification as soon as we receive your check or money order. If you do not receive a notification after 5 days of mailing, please Click here to see the Contact Us Form with the following information...

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When Will My Order Ship?
Your order will ship immediately after the check or money order has been received and cleared our bank. There is no bureaucratic processing delay. Your mailed check or money order goes directly to the staff responsible for processing payments...

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Do You Accept International Checks or Money Orders?
We accept postal money orders denominated in U.S. Dollars and checks denominated in U.S. Dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check...

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Attractive and Inexpensive Gift Wrapping
We offer many attractive gift options including beautiful packaging for each design category and also unique design and silver crafts that will stand out as the uncommon gifts that recipients will be pleasantly surprised with. Don't forget to provide us a Gift Message. We offer free gift cards with gift wrapping. Read more about Gift Ideas and see various Gift Packaging options in our Gift Center...

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Read about Diamond History, Diamond Facts..

A symbol of innocence, justice, faith and strength, the diamond was believed to make its wearers courageous and victorious over their enemies. When set in gold and worn on the left side, it held the power to drive away nightmares and soothe savage beasts. Diamonds were even thought to be so powerful that they could stop lechery. Diamonds have lured and fascinated us....

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