We Process Refunds Promptly
It is just fair that we process your refunds at least as quickly as you paid for the order when you made the purchase. The credit card account that you have paid the original purchase with will receive a credit (excluding shipping, handling and insurance charges). We process your returns immediately upon receipts (usually in a few hours), however your credit card company may take a day or two to display the refund in your account. In all other cases, you will receive a check from Pippin Bass. Our team works hard to process your refund quickly. Here is how refunds will be issued for each type of the payment mode that used to make your purchase.

• I paid by a credit card -

  • A credit will be issued to the same credit card that you originally charged your purchased on.

• I paid through Google Checkout -

  • Google Checkout is one of the safest checkout and payment gateways today. We will issue a refund through Google Checkout on the same credit card that you originally charged your purchase on.

• I paid through PayPal -

  • PayPal offers a charge through either your bank account or on a credit card. We will issue a refund through PayPal and a credit will be posted either in your bank account or the credit card that you originally charged your credit card on.

• I paid by check -

  • You will receive a refund check from Pippin Bass Company.

• I paid by money order -

  • You will receive a refund check from Pippin Bass Company.

• I paid by redeeming my gift certificates -

  • A refund will be issued in the same mode that the gift certificates were originally purchased in, i.e. Google  Checkout, PayPal, or a check.

• My order was a gift -

  • We will issue a refund to he party who gave the gift through the same payment mode that the payment was made in.

• My order was an exchange -

  • If your gift was an exchange, we will issue the refund through the same payment mode that the the original payment was made for the purchase that the exchange was made for.

• I used Pippin Bass Reward Points on my order -

  • The reward points are used to reduce the cost of the purchase. A refund of the net cost that you paid will be issued in the same payment mode that you used to make your purchase.

• I received a promotional discount offer on my order -

  • Just like reward points, promotional discounts either through Google Checkout or directly from Pippin Bass are used to reduce the cost of the purchase. A refund of the net cost that you paid will be issued in the same payment mode that you used to make your purchase.

• I have received a charge on my credit card but I never ordered -

  • This is a good one. Often times, unscrupulous people from world over are finding ways to defraud U.S. consumers. If you see a charge on your credit card that you do not recognize, please call our customer service immediately so that we can begin investigating and begin efforts to reverse the charge on your credit card. You should also contact your credit card company to report such un recognized charge.

  • Facts - It is not true that such frauds are perpetrated mostly by people in Nigeria or China. The majority of perpetrators live in the U.S.A. FTC (Federal Trade Commission) reports that in 2008, 26% frauds were due to identity thefts on credit cards among all other frauds such as utilities frauds, bank frauds, employment frauds, loan frauds, and government frauds. For the same year, merchants paid $100 billion in fraud losses due to unauthorized transactions and fees/interest associated with charge backs, nearly ten times the cost incurred by banks.

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