We are sure you may have and will have questions prior to, during and after shopping online. We have tried to compile these common questions and provide lucid answers so that you can be confident about the value we provide, process of returns and refunds, taxes, shipping charges and so many other questions. Please browse the following compilation and do not hesitate to write to us and call us toll free at 888 223 7998 if you have further questions. Our customer service representatives will be glad to provide any additional information that you may need. 

What about State Sales Taxes? Will I Pay Sales Taxes?
You will not pay sales taxes on your purchases if you live outside state of Texas. Texas residents pay 8.25% sales tax. International taxes such as VAT may apply depending the country of destination. See below.

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Taxes and Shipping Charges on International Orders
Depending upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred. US Post Office services are used to ship to APO/FPO addresses.

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Where Do I Send my Check or Money Order?
After you have submitted your order successfully (and you have generated a receipt), please mail the check or money order to the following address:...

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Did You Receive My Check or Money Order?
You will receive an e-mail notification as soon as we receive your check or money order. If you do not receive a notification after 5 days of mailing, please with the following information...

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When Will My Order Ship?
Your order will ship immediately after the check or money order has been received and cleared our bank. There is no bureaucratic processing delay. Your mailed check or money order goes directly to the staff responsible for processing payments...

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Do You Accept International Checks or Money Orders?
We accept postal money orders denominated in U.S. Dollars and checks denominated in U.S. Dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check...

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How I Can Return My Purchase?
We accept order returns within 30 days from the date of purchase. We guarantee the quality of our products and your order will come with a free authenticity card. However, if you choose to return your purchase, simply return it for any reason for a refund to the address given below. Please see the return requirements.

Pippin Bass Company   |   7304 Brecourt Manor Way   |   Austin, TX 78739   |   USA

We will appreciate however, your feedback on what you did not like about your purchase or any other reason for the return. Customer feedback helps us improve our service to you in the future.

Purchase Return Requirements:
Please note that in order to maintain the quality of the jewelry and process your return promptly, we have proposed the purchase return requirements. We process returns quickly and carefully. Please read them prior to sending your returns...

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How Can I Get a Refund?
We process your returns promptly just as you pay promptly. The credit card account that you have paid the original purchase with will receive a credit (excluding shipping, handling and insurance charges). We process your returns immediately upon receipts (usually in a few hours), however your credit card company may take a day or two to display the refund in your account. In all other cases (such as certified check), you will receive a check from Pippin Bass. Our team works hard to process your refund quickly.

What If My Ring Size Turns Out to be Different?
Do not worry! Just return the purchase as above and let us know what your correct ring size is. We will ship the new size as soon as possible. The Return Requirements as below and separate shipping charges on the new shipment will apply.

How Can I Determine My Ring Size?
We have made it easy with useful and free advice and tools. We have provided a free ring sizer document, tips on how to use it and additional information with resources to help you determine your correct ring size. Click here to read more and get a free ring sizer....

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What about Ring Engraving? Can I Get a Custom Message Engraved on my Wedding Rings?

Want to have your wedding rings engraved with a personal inscription, but don't want the same old thing such as your wedding date or "I Love You"? No problem. We offer beautiful engraving message options for your wedding rings to make the sweet memories last forever. Just choose from a wide variety of our standard messages or create your own. Start thinking about the inscription early and add a sentimental value to the symbol of a beautiful memory of your lives...

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Beautiful Gift Certificates
We offer attractive gift certificates in 5 denominations viz. $10, $25, $50, $75 and $100. Each certificate is designed thoughtfully and will make a thoughtful gift. The gift certificates are easy to give and easy to use. Visit our Gift Center for additional information.

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Attractive and Inexpensive Gift Wrapping
We offer many attractive gift options including beautiful packaging for each design category and also unique design and silver crafts that will stand out as the uncommon gifts that recipients will be pleasantly surprised with. Don't forget to provide us a Gift Message. We offer free gift cards with gift wrapping. Read more about Gift Ideas and see various Gift Packaging options in our Gift Center...

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What is My Birthstone?
There are various official birthstone lists dating back to the 15th century. Many jewelers have differing lists of birthstones. The Traditional Birthstone list contains older birthstones and is sometimes combined with the modern birthstone list. These stones reflect societal birthstone traditions. The Mystical Birthstone list is of Tibetan origin from over a thousand years ago. The Ayurvedic Birthstone list is from Ayurvedic Indian Medicine - a type of medicine used for over a thousand years. Here is a simple guide to birthstones by month.